Walston Net Design operates as a business and I expect clients to understand and respect my policies. My goal as a web design and internet marketing company is to bring the highest value per dollar spent by my clients, and in order to help me in that pursuit, I need to cover expenses to manage my operations. I require payments to be made on time in respect to the services offered to my clients.
I understand that sometimes “life happens” and you may need a refund on fees paid for services to Walston Net Design. I try to be fair, and create a policy that is a win-win for both parties. I will work with you to make sure you are satisfied with my work. However, if a refund is requested and granted, all property created by Walston Net Design including graphics, content, and code, will remain the property of Walston Net Design.
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due no more than 10 business days once the invoice is received.
By signing up for my services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design And Development
Web design and development projects require extensive resources, consumes time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by Walston Net Design and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Website Maintenance And Hosting
When adding new text and/or content to a page the client is responsible for providing all text and images/photos & videos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. In addition, all website maintenance cancellations require a written 30-day notice.
Unless otherwise provided, you agree that until and unless you notify Walston Net Design of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Walston Net Design may suspend or terminate your account and pursue the collection costs incurred by Walston Net Design, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Walston Net Design will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Walston Net Design is not responsible for transferring websites to and from Walston Net Design’s web servers and reserves the right to charge for any web hosting transfer requests.
SEO And Internet Marketing
Customer understands, acknowledges, and agrees that Walston Net Design has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Walston Net Design is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s website. SEO and marketing professional services require extensive resources, strategy, and consumes my time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.
Setup fees are applied directly to expenses incurred by Walston Net Design in the setup phase of any of my services and are non-refundable.
I will ask the client for credit card payment info so that I can charge the client’s card for services provided or I will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If I receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to me by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact me to address any billing issues. Requesting a chargeback for a valid charge is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand this refund policy prior to making a payment.
How Refunds Are Processed
All refund requests are manually reviewed. In the event that you have been approved for a refund I will apply a credit to your account for the refund amount if continuing services with me. Otherwise if you have paid using your credit card, the money will be transferred back to your credit card account within 30 business days after approval.
If there are any questions regarding this cancellation and refund policy, you may contact me using the information below.
By mail (by mail only, this is not a physical storefront):
Walston Net Design
317 S 700 W
Vernal, Utah 84078-0250
Phone: (435) 790-4668